Professional Resume

Education Overview

a photo of Sanem Aydın Yayla in professional suit
a photo of Sanem Aydın Yayla in professional suit
Sanem's dedication, professionalism, and cooperative nature make her an excellent choice for any Turkish language project.

Tivo Gonzales

"
  • Anatolian University

    Computer Programming I 2022 - continue

  • The University of Notre Dame Australia, The College of Business

    Master of Business I E-Business I High Distinction Grade I 2002-2003

  • Marmara University, The Faculty of Economics

    Economics in English I BA I 1991-1996

a graduation cap
a graduation cap

Freelance Experience

a photo of Sanem Aydın Yayla, working at home in  a casual outfit.
a photo of Sanem Aydın Yayla, working at home in  a casual outfit.
  • Speech Projects and Language Data Work

    Extensive experience in transcription, tagging, labeling, editing, and quality assurance for multiple speech projects in Turkish

  • Voice-over Services

    Turkish voice-over for a wide range of projects, including

    • YouTube videos (narration, character voices)

    • E-learning materials for educational and corporate platforms

    • Mobile games and interactive applications

    • Commercials & ads for digital and broadcast media

    • Audiobooks and podcasts with expressive narration

    • IVR scripts and GPS navigation systems

  • Translation and Localization

    Provided Turkish to English and English to Turkish translation and proofreading services, ensuring clarity, cultural adaptation, and accuracy for:

    • Websites and mobile applications

    • Online and mobile games, enhancing the user experience through localized content

    • Business documents including reports, presentations, and company communications

    • Surveys and questionnaires

    • Books and stories

    • Marketing materials

a photo of Sanem Aydın Yayla working online at home
a photo of Sanem Aydın Yayla working online at home
  • Subtitling and Captioning: Created and synchronized subtitles for YouTube videos and other multimedia content, ensuring accurate timing, readability, and audience engagement.

  • Digital Quality Assurance: Conducted quality assurance testing for digital channels, including websites, mobile applications, and software platforms, identifying language, usability, and localization issues to improve the user experience.

  • Consulting for AI Language Models: Provided consulting and support for firms developing Turkish language models, contributing linguistic expertise to enhance natural language processing and cultural adaptability.

Professional Experience

a photo of Sanem Aydın Yayla in the office with her team members
a photo of Sanem Aydın Yayla in the office with her team members
"
  • IVR Channel Solutions Manager I Global Bilgi A.Ş. I 2019

  • Omni-Channel Manager I Global Bilgi A.Ş. I 2016-2019

  • IVR Channel Manager I Global Bilgi A.Ş. I 2003-2016

  • Phone Banking & IVR Project Manager I Koçbank A.Ş. I 2001-2002

  • Phone Banking Project Manager I Osmanlı Bankası A.Ş. I 2000-2001

  • ATM & Debit Card Specialist I Osmanlı Bankası A.Ş. I 1998-2000

  • Product Management Specialist I Oyak Bank A.Ş. I 1998

  • ATM & IVR Specialist I Pamukbank T.A.Ş. I 1996-1998

Certificates

a photo of Sanem Aydın Yayla holding her certificates
a photo of Sanem Aydın Yayla holding her certificates
  • Introduction to Machine Learning I Global AI Hub I 2022

  • Introduction to Phyton I Global AI Hub I 2022

  • Phyton for Machine Learning I Global AI Hub I 2022

  • Advanced Google Analytics I Google I 2021

  • Google Analytics Individual Qualification I Google I 2021

  • SEO Certificate I IENSTITUTE İstanbul İşletme Enstitüsü I 2020

  • Social Media Management Certificate I IENSTITUTE I 2020

  • Wordpress Certificate I IENSTITUTE I 2020

  • Advanced Excel Certificate I IENSTITUTE I 2020

  • Online Content Editor Certificate I IENSTITUTE I 2020

Honors & Awards

a photo of Sanem Aydın Yayla holding a triumph
a photo of Sanem Aydın Yayla holding a triumph
"
  • Best Self Service Technology World Champion I CCW World Top Performers Awards I 2015

    "Promises" The #1st Turkish Full Speech IVR

  • Customer Service Innovation Leadership Award I Nuance Innovation Awards I 2012

    #1st Turkish NLU Call Steering IVR

  • Best Use of Self Service Technology EMEA Champion I CCW Top Performers Awards I 2012

    Turkish Voice Verification Project With 16M+ subscribers