Professional Resume
Education Overview
Sanem's dedication, professionalism, and cooperative nature make her an excellent choice for any Turkish language project.
Tivo Gonzales
"
Anatolian University
Computer Programming I 2022 - continue
The University of Notre Dame Australia, The College of Business
Master of Business I E-Business I High Distinction Grade I 2002-2003
Marmara University, The Faculty of Economics
Economics in English I BA I 1991-1996
Freelance Experience
Speech Projects and Language Data Work
Extensive experience in transcription, tagging, labeling, editing, and quality assurance for multiple speech projects in Turkish
Voice-over Services
Turkish voice-over for a wide range of projects, including
YouTube videos (narration, character voices)
E-learning materials for educational and corporate platforms
Mobile games and interactive applications
Commercials & ads for digital and broadcast media
Audiobooks and podcasts with expressive narration
IVR scripts and GPS navigation systems
Translation and Localization
Provided Turkish to English and English to Turkish translation and proofreading services, ensuring clarity, cultural adaptation, and accuracy for:
Websites and mobile applications
Online and mobile games, enhancing the user experience through localized content
Business documents including reports, presentations, and company communications
Surveys and questionnaires
Books and stories
Marketing materials
Subtitling and Captioning: Created and synchronized subtitles for YouTube videos and other multimedia content, ensuring accurate timing, readability, and audience engagement.
Digital Quality Assurance: Conducted quality assurance testing for digital channels, including websites, mobile applications, and software platforms, identifying language, usability, and localization issues to improve the user experience.
Consulting for AI Language Models: Provided consulting and support for firms developing Turkish language models, contributing linguistic expertise to enhance natural language processing and cultural adaptability.
Professional Experience
"
IVR Channel Solutions Manager I Global Bilgi A.Ş. I 2019
Omni-Channel Manager I Global Bilgi A.Ş. I 2016-2019
IVR Channel Manager I Global Bilgi A.Ş. I 2003-2016
Phone Banking & IVR Project Manager I Koçbank A.Ş. I 2001-2002
Phone Banking Project Manager I Osmanlı Bankası A.Ş. I 2000-2001
ATM & Debit Card Specialist I Osmanlı Bankası A.Ş. I 1998-2000
Product Management Specialist I Oyak Bank A.Ş. I 1998
ATM & IVR Specialist I Pamukbank T.A.Ş. I 1996-1998
Certificates
Introduction to Machine Learning I Global AI Hub I 2022
Introduction to Phyton I Global AI Hub I 2022
Phyton for Machine Learning I Global AI Hub I 2022
Advanced Google Analytics I Google I 2021
Google Analytics Individual Qualification I Google I 2021
SEO Certificate I IENSTITUTE İstanbul İşletme Enstitüsü I 2020
Social Media Management Certificate I IENSTITUTE I 2020
Wordpress Certificate I IENSTITUTE I 2020
Advanced Excel Certificate I IENSTITUTE I 2020
Online Content Editor Certificate I IENSTITUTE I 2020
Honors & Awards
"
Best Self Service Technology World Champion I CCW World Top Performers Awards I 2015
"Promises" The #1st Turkish Full Speech IVR
Customer Service Innovation Leadership Award I Nuance Innovation Awards I 2012
#1st Turkish NLU Call Steering IVR
Best Use of Self Service Technology EMEA Champion I CCW Top Performers Awards I 2012
Turkish Voice Verification Project With 16M+ subscribers